Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. Proof of purchase is also required. 

To start a return or request a refund, please contact us at hello@kaike.co. 

If your return is accepted, we’ll send you a return shipping label and instructions to send your package. Items returned to us without first requesting a return will not be accepted.

Contact us for any return-related questions at hello@kaike.co. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong product so that we can evaluate the issue and remedy it.

Exceptions / non-returnable items
For hygiene and safety reasons, we can't accept returns on products that have been opened or used. Gift cards and final sale items are also non-returnable. Please get in touch if you have questions about your specific item.

Refunds
If approved, refunds will be automatically issued to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@kaike.co.