FAQs

We accept all major credit and debit cards, plus the express payment options shown at checkout. You don't need a PayPal account to place an order.

Yes! Join our email list and get a free Lip Frosting with your first order of $25 or more.

Sales tax is calculated at checkout based on your shipping address, where required by law.

Every KAIKE order is made by hand in small batches. Please allow 2–3 business days for us to prepare your order before it ships.

Shipping is free via USPS on orders of $50 or more. Orders under $50 ship via USPS at the rate shown at checkout.

We ship to all 50 U.S. states. We don't ship internationally at this time.

After checkout, you'll get an order confirmation with a link to your order status page. Once your order ships, you can track it there in real time.

If your order hasn't arrived within two days of the estimated delivery date, email us at hello@kaike.co with your order number. We're not responsible for carrier delays, but we'll always do our best to make it right.

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email hello@kaike.co right away with your order number and a photo, and we'll make it right.

Yes, within 30 days of receiving it. Items must be unopened, unused, and in their original packaging, with proof of purchase. To start a return, email hello@kaike.co. If your return is approved, we'll send you a return label and instructions. Returns sent without a request first can't be accepted.

For hygiene and safety reasons, we can't accept returns on opened or used products. Gift cards and final sale items are also non-returnable. Questions about your specific item? Reach out and we're happy to help.

Because every product is handmade in small batches, we don't offer exchanges. If you received a damaged or incorrect item, contact us and we'll take care of it.

Approved refunds are issued to your original payment method within 10 business days. Your bank may take a little longer to post it. If it's been more than 15 business days since your return was approved, email hello@kaike.co.

It's our simple routine made for melanin-rich skin: Cleanse with Melt (daily), Treat with a Crumb Coat mask (1–3 times a week), and Condition with Icing (daily). See the Recipe →

Choose by how your skin feels right now:

• Chocolate: Feeling dull or congested? A rich, indulgent mask for renewed radiance.
• Matcha: Feeling oily or unbalanced? A fresh, clarifying mask that brings balance.
• Marshmallow: Feeling dry or sensitive? A gentle, comforting mask that soothes.
• Strawberry: Seeing dark spots or uneven tone? A brightening mask for a more even-looking glow.

Find your Crumb Coat →

Yes! Rotate them through the week based on how your skin feels, or multi-mask: Matcha where you're oily, Marshmallow where you're dry. Perfect for combination skin.

1–3 times a week, depending on your skin's needs.

Every Crumb Coat is made with melanin-rich skin in mind, focusing on balance and gentle care rather than harsh exfoliation. The best choice comes down to what your skin needs today.

Because our formulas are preservative-free, each product has a period after opening (PAO). Look for the open-jar symbol on your label:

• Melt, and Chocolate, Matcha & Marshmallow Crumb Coat: 12 months after opening
• Strawberry Crumb Coat, Icing, Frosting & Lip Frosting: 6 months after opening
• Sugar Scrub: 1 month after opening

For best results, store your products in a cool, dry place away from direct sunlight, and keep water out of the jar.

Yes. KAIKE is listed as cruelty-free by PETA, and our formulas are plant-based.

No. Our formulas are waterless and preservative-free, made by hand in small batches.

We're glad you asked! For all media inquiries, email press@kaike.co.

We love a sweet partnership! Email sponsorship@kaike.co or submit a sponsorship application. Due to the volume of requests, please allow extra time for us to review yours.

Our ambassador program is getting a fresh new recipe, and it's coming soon! In the meantime, keep sharing your KAIKE by tagging us at @kaike.co with #pieceofkaike, and join our email list to be the first to know when it launches.

Sweet! We'd love to chat. Email wholesale@kaike.co or submit a wholesale application. Once we review your application, we'll follow up with next steps.