At this time, we only ship within the continental US.  

What do I do if I never receive my package?

Your tracking number will provide a date of delivery. If your order is not received within a day or two of your estimated delivery date, please contact us at hello@shopkaike.com. Please note that we are not responsible for any delays caused by the shipping carrier, however, we will work diligently to resolve any issues within our control.

What if my package comes damaged?

If your package arrives damaged, please contact us immediately at hello@shopkaike.com.  

Will I be charged sales tax? 

We are required by law to collect state sales tax on orders being shipped from the State of Illinois

 

RETURNS + EXCHANGES 

Can I exchange my order?

Due to the handmade and perishable nature of our products, we are unable to accept exchanges.

Does KAIKE accept returns?

We offer a 30-day return policy on all products. If you didn’t love a KAIKE product for any reason, please email us at hello@shopkaike.com with your order number in the subject line, and we’ll issue a replacement or full refund for returns requested within 30 days. While we're happy to refund or replace your product, we are unfortunately unable to refund shipping charges.

PRODUCT QUESTIONS

Which Crumb Coat should I choose?

If you are not sure where to start, choose based on how your skin feels right now.

• Choose Chocolate if your skin feels dull, congested, or in need of renewal, or if you want a richer, more indulgent masking experience.
• Choose Matcha if your skin feels oily, unbalanced, or congested and you prefer a fresh, clarifying ritual.
• Choose Marshmallow if your skin feels dry, sensitive, or easily overwhelmed and you want a gentle, comforting option.

All three variants are designed to support healthy-looking skin and can be rotated throughout the week.

Can I use more than one Crumb Coat?

Yes. Many customers choose more than one variant and use them based on how their skin feels on a given day or season.

For example, you may prefer Marshmallow during colder months, Matcha when your skin feels congested, and Chocolate when you want a more indulgent reset.

Is one variant better for melanin-rich skin?

All Crumb Coat variants are formulated with melanin-rich skin in mind and focus on balance, comfort, and gentle care rather than harsh exfoliation.

The best choice comes down to your skin’s current needs and the type of ritual experience you enjoy.

How often should I use Crumb Coat?

Crumb Coat can be used one to three times per week, depending on your skin’s needs.

Use it as a cleansing grain for lighter exfoliation or as a mask when you want a more intentional treatment step in your routine.

PRESS & BRAND PARTNERSHIPS

I’m a journalist, media outlet, or beauty writer interested in writing about KAIKE and/or Keli Smith. Who do I contact?

We’re glad you asked! For all media inquiries and features about us or our founder, please email us at hello@shopkaike.com

I have an upcoming event and would love for KAIKE to be a sponsor. Who do I speak to?

We love a sweet partnership! Please email us at partnerships@shopkaike.com

Note: Due to the overwhelming amount of inquiries, please allow additional time for us to review your request. 

Do you have a brand ambassador program?

We love to see how you share your KAIKE! We are currently developing an ambassador program. In the meantime, please continue sharing your love for KAIKE by tagging us on IG, @shopkaike and #pieceofkaike 😆

 

STOCKISTS

I’m interested in carrying KAIKE products in my online or brick + mortar store.  Who do I speak to?

Sweet!  We’d love to chat. Click HERE for more information.  Upon submission and review of your application, we will respond with additional information on potentially becoming our newest stockist.

MISCELLANEOUS

I have more questions. Who do I contact?

Email us at hello@shopkaike.com and we’ll get back to you within 24-48 hours, Monday-Friday.